Please share your comments with us. Your feedback, both positive and negative, will be shared with the appropriate staff. Please be as specific as possible. If you had a negative experience, a member of Parkside’s leadership team will review your message, make any related changes, and contact you, if you like. Positive feedback is very much appreciated, and allows us to acknowledge our staff. Thank you!
For one week every six months, Parkside conducts an outpatient satisfaction survey. All outpatients attending services during that time are encouraged to complete a survey. We also ask for their comments about the Food Pantry. The results are then shared with patients, staff, and our Board, and are used to help improve our services.
In July, 231 outpatients completed a survey. Of those responding, 94% indicated they were pleased with our services.
Other survey results indicated 97% indicated the lobby staff were friendly and helpful, and 95% indicated they received a reminder phone call regarding their appointment.
93% of surveyed patients believed their therapist was caring and compassionate. The lowest score in any area was 77%. It related to how long patients wait in Assessment and Referral before being seen, and also included patients who present without an appointment as well as those who have an appointment.
Parkside received 167 general comments and another 148 in response to questions about our Food Pantry.
Below are a few of our patients’ exact comments:
“Everyone is very helpful – overall. I appreciate the front desks friendness regardless of my frame of mind – great job.”
“Temp is uncomfortable”
“I’ve been in therapy and back on my meds and it is really helpful. The assistance with food & clothing is greatly appreciated. I am thankful for Parkside and its staff.”
“Everyone is courteous and helpful”
“Everybody is wonderful and helpful. Parkside employers has pushed me sometime. One employ gave me a wheel chair, I am so grateful.”
“U All R great”
“I am very pleased with the services”
“Any problem I have had gets handled with care”
“Been coming for 16 yrs & pleased w/services”
“They call me in plenty of time so I don’t forget appointments.”
“I have always been treated with dignity and respect.”
“I love the treatment he is getting” (answered by the parent of a 0-6 year old male)
“This place is GREAT”
“Parkside rocks!”
“My daughter made significant progress during inpatient stay. We have always had pleasant experiences with staff”
“Inpatient staff was wonderful I thought, and so far, I am pleased with the outpatient staff.”
“I recommend more low sodium items” (for the food pantry)
“didn’t care for the poppyseed buns, but all else was good. “
Parkside appreciates the feedback provided and this is an important part of an ongoing performance improvement plan. If you would like to see more detail on this satisfaction survey, you can click here. to open a table with specific survey results and demographic information.