We Welcome Your Feedback!
Please share your comments with us. Your feedback, both positive and negative, will be shared with the appropriate staff. Please be as specific as possible. If you had a negative experience, a member of Parkside’s leadership team will review your message, make any related changes, and contact you, if you like. Positive feedback is very much appreciated, and allows us to acknowledge our staff. Thank you!
Outpatient Satisfaction Survey Results
For one week every six months, Parkside conducts an outpatient satisfaction survey. All outpatients attending services during that time are encouraged to complete a survey. We also ask for their comments about the Food Pantry. The results are then shared with patients, staff, and our Board, and are used to help improve our services.
In January 2011 an outpatient survey was completed. Of those responding, 94% indicated they were pleased with our services.
Other survey results show 97% found the lobby staff were friendly and helpful, and 93% indicated they received a reminder phone call regarding their appointment. 94% indicated that they would recommend treatment at Parkside to others.
The lowest score was 75%. It related to how long patients wait in Assessment and Referral before being seen, and also included patients who present without an appointment as well as those who have an appointment. Waiting times are a concern and we are working to improve the assessment experience.
Parkside received 153 general comments and comments about overall care. Another 163 comments were received in response to questions about our Food Pantry.
Below are a few of our patients' exact comments:
“I Get the help I need”
“I know that it felt good that they took care of my son.“
“Everyone who works for Parkside was very helpful to me.“
“Everyone is always nice and caring. And my therapist and the person I receive meds from are great and I really like them“
“Positive Enviornment. Staff helpful and very professional and compassionate”
“Very nice and friend staff. And very helpful the food pantry.“
“I Bring my Grandson and the staff has been great! Thank you”
“I love the Staff here they are all Pleasnt and Kind And Dr. Medlin is the Best Dr. Ive ever had”
“The Lobby is Very neat & A Nice Place To Wait For My Appointment”
“All of the employee’s are very caring and helpful”
“I have been very happy with Dr. Medlin. Easy to talk to and understand and I fell like we are a team working together”
“I really have “Nothing” bad to say about Parkside. I believe in you all and I appreciate the help you have giving me and the help I know yet to come.”
“The staff here has always been kind and compassionate. I was extremely nervous about coming here at first, but that went away quickly.”
“Great Place. Kid loves his therapist”
“The hospital stay was helpful and the staff supportive. So far, Dee and Mary are the only outpatient staff I’ve seen. I like them both and am excited about my recovery.”
“I am so pleased and appreciative of all the wonderful people at Parkside. My therapist is awesome, my Dr. is great and the staff are amazing! I know I can always receive help, compassion and understanding!”
“The Food pantry is very nice. The clothing really come in the right time I think your programs are healthy for the mental health patients. The food I especially helpful when living funds are tight”
“Just when I need it. Fresh fruits & vegetables”
“I have been pleased with the help I’ve gotten. I appreciate so much having this help when I need it.”
Parkside appreciates the feedback provided and this is an important part of an ongoing performance improvement plan. If you would like to see more detail on this satisfaction survey, you can click here. to open a table with specific survey results and demographic information.